The policies outlined below deal only with the use of
customer and related information.
In compliance with the
Canadian government's
Privacy Act,
Personal Information Protection and Electronic Documents
Act, and British Columbia's
Personal Information Privacy Act, this policy
sets out the information required from customers by
UniTracking.com,
why it is required, and how such information is dealt with
while the customer continues to do business with
UniTracking and afterward.
**** We
respect your privacy and will protect any information you
provide. We do not provide any of your information to
anyone outside of our company and do not participate in
any spam related activities. We like spammers as much as
you do. We will respond to your request by email and may
attempt to call you to make sure all of your questions are
answered to allow you to make an informed decision as to
the suitability of unitracking for your application. If at
any time you would like your information removed from our
data base just let us know.****
Index
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No Third Parties |
How customer information is dealt with when UniTracking
deals with third parties.
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Required Information |
What
information is required from customers by UniTracking in
the course of conducting its business and what is done
with the information.
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Old Customer Information |
What happens
to customer information once customers terminate their
UniTracking account.
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Contests and Customer Surveys
|
What happens with
information gathered during contests and surveys.
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Customer Internet Use |
How UniTracking treats
information related to general and specific customer
Internet use.
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Customer Internet Files |
How customer files are
dealt with while a customer uses UniTracking services,
when the customer account has been suspended, and when
the customer's account has been terminated.
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Privacy Officer |
How to contact
UniTracking's Privacy Officer to make a request or lodge
a complaint.
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Updating Customer Information
|
How customers can update
the information kept by UniTracking.
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Credit Rating Information |
How UniTracking deals
with customer credit rating information and how
UniTracking reports to credit rating agencies.
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Disposal of Customer Information
|
What UniTracking does
when disposing of customer information.
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No Third Parties:
With the following exceptions,
UniTracking does not share customer information of any
kind in any manner whatsoever with third parties:
-
Where required by
court order and / or by authorities having legal
jurisdiction over matters concerning customer
information, at no time will Unitracking provide
information unless proper legal challenges have been
met, and
-
When it is necessary
to involve third parties for the installation of
Internet-related equipment and / or software, Any third
party will be subject to a non disclosure agreemeent and
forbidden to utilizes any information that is not
strictly authorized by Unitracking VTU industries, Inc.
-
If a customer fails to
pay their invoice and UniTracking
contracts a debt collection company to recover fees owed
UniTracking, relevant customer information will be
forwarded to the collection company so that they may
pursue payment,
-
In the normal course
of conducting its business UniTracking contracts
companies to perform accounting or other administrative
work directly related to its operations and the
contractor reviews financial and administrative
documents as part of its duties, and;
-
When, in the
reasonable estimation of UniTracking, the release of
such information to appropriate authorities would likely
prevent imminent physical harm to a customer or other
person.
When information is
required to be shared with third parties, all third
parties will be bound by our standard Non Disclosure
Agreement (NDA) and will be subject to our non contact,
and non disemination policy.
Required Information:
The following
information is required from customers. The corresponding
use of each piece of information appears to the right.
Required information is indicated in
red. Orange text
indicates the information may be required under certain
circumstances. Black text indicates optional information
or information that is not recorded by UniTracking.
| 1. |
Name |
Used to address and identify the
customer or the customer contact in internal
correspondence and correspondence with the customer.
|
| 2. |
Address
|
Used to address
customer correspondence. This information may also be
used to identify geographic areas where groups of
customers live for the purpose of providing better
service and in analyzing the delivery of services.
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| 3. |
Telephone
Number |
Used to contact the customer in the
event e-mail correspondence is unsuccessful. Contact
with the customer normally involves issues relating to
invoices and other payment matters but UniTracking may
make contact via telephone for other matters it deems
appropriate. Such matters do not
include telephone solicitation and / or asking for
financial information. If you or someone you know
receives a telephone call from someone purporting to
be from UniTracking asking for financial information
such as bank account numbers or credit card numbers,
please call 604-777-9915 or toll free 1-866-800-2031 immediately and inform us.
|
| 4. |
Fax Number |
This optional information may be
used to contact the customer for invoice, payment
issues, and other matters UniTracking deems
appropriate.
|
| 5. |
E-mail
Address |
This information is used by
UniTracking as the primary means of correspondence.
Correspondence may include monthly newsletters,
service bulletins, invoices, statements, and other
e-mail correspondence UniTracking deems appropriate
and necessary.
|
| 6. |
Company Name |
This optional information is used
for internal correspondence and correspondence with
the customer. It also allows UniTracking to invoice
customers using their business name, thereby ensuring
customers can claim the service fee as a deduction for
their income taxes.
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| 7. |
Username |
This information identifies the
customer to the various UniTracking computer systems.
The information may be used by UniTracking in
analyzing customer information, such as how many
customers use various service packages.
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| 8. |
Password |
Except where the customer has
engaged UniTracking to perform web development,
programming, or other Internet-related work, this
information is not used by UniTracking. UniTracking
does not keep record of customer passwords. Passwords
can only be made known to UniTracking or its employees
if the customer relays the information to them.
If you or someone you know receives
a telephone call from someone purporting to be from
UniTracking asking for password information, please
call 866-800-2031 immediately and inform us. Passwords
may be changed online using the UniTracking website.
|
| 9. |
Credit
Card Information |
Credit card information is used only
for billing purposes and is used only in accordance
with the terms and conditions outlined in writing on
the form filled out and signed by the customer.
|
| 10. |
Bank
Account Information |
Bank account information is used
only for billing purposes and is used only in
accordance with the terms and conditions outlined in
writing on the form filled out and signed by the
customer.
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| 11. |
Other Information |
UniTracking may require additional
information from time to time in order to conduct its
business with customers. For example, while
UniTracking conducts a survey, it may be necessary to
obtain specific information about customer Internet
use and preferences. Such information shall be kept by
UniTracking for as long as it deems necessary for its
own internal use.
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Old Customer Information:
Once a customer has
closed their account, UniTracking maintains customer
records for a period no less than 30 days and no more than
180 days. Customer records may include all customer and
financial information and files stored on UniTracking's
computer systems. The same "Third Party" policy that
applies to current customer information, applies to
customers who have closed their accounts. Please see "No
Third Parties" above.
Contests & Customer Surveys:
UniTracking will use
contest and customer survey information as outlined in the
particular contest or survey rules and regulations.
Generally, contest and survey information is used to
contact contest winners and / or survey participants as
necessary to conduct the contest and / or survey.
UniTracking may also use contest and survey information
for the purpose of analyzing customer information and
shaping current and potential product and service
offerings. Where this policy conflicts with the rules and
regulations of a particular contest or survey, the rules
and regulations of the contest or survey in question shall
prevail.
Customer Internet Use:
UniTracking does not
monitor or censor customer "surfing" or e-mail traffic.
However, UniTracking tracks customer use statistics as
they relate to equipment usage, bandwidth, and overall
trends. Such information is used to configure and maintain
current equipment and software, determine future equipment
and software needs, and for billing customers.
UniTracking monitors
customer usage statistics to determine whether customer
resource use complies with the limits of service packages.
Where customer use of particular resources exceed the
guidelines relating to a customer's service package,
UniTracking may contact the customer to request a
reduction of the customer's use of such resources or to
allow the customer to move to an appropriate service
level.
Where required by court
order and / or by authorities having legal jurisdiction
over matters concerning Internet communication,
UniTracking may monitor customer Internet activity.
Customer Internet Files:
Customer files stored on
UniTracking's computer systems--including website and
e-mail files--are the property of the customer. However,
if a customer fails to make payment for service and
continues to do so after being notified of their failure
to make payment, UniTracking may suspend the customer's
access to the customer's files for as long as the customer
does not pay for services rendered. Moreover, UniTracking
reserves the right to delete the customer's files if the
customer refuses to pay for services rendered and after a
customer has terminated their account with UniTracking or
UniTracking has terminated the customer's account.
Except where
specifically asked to do so by the customer, UniTracking
does not alter or otherwise manipulate or access customer
Internet files.
Where required by court
order and / or by authorities having legal jurisdiction
over matters concerning Internet communication and storage
of Internet and / or computer files, UniTracking may
access customer Internet files.
Privacy Officer:
Customers may request a
copy of any information kept about them by UniTracking by
contacting UniTracking's Privacy Officer. The Privacy
Officer may be contacted using the following information:
-
privacy@unitracking.com
- Privacy Officer
UniTracking.com
255 Newport Drive Suite 199
Port Moody, BC Canada
V3H-5H1
- Local telephone: 604-777-9915
- Fax: 604-939-1267
Updating Customer Information:
Customers may update
their personal information, such as telephone number,
street address, e-mail address,at any time by
using the online facilities provided on UniTracking's
websites. For information on how to access online
facilities to change your personal information, please
call 604-777-9915 or e-mail
support@unitracking.com.
To change other information, customers
may contact the Privacy Officer and
make a request.
Credit Rating Information :
Credit rating
information gathered in connection with a customer's
application for service or other financing related
application is used solely for the purpose of determining
the customer's creditworthiness for the application in
question and for no other purpose. Credit rating
information is shared internally only and only with those
people directly responsible for approving service, credit,
and similar applications. Such credit rating information
may be stored by UniTracking for as long as is the
practice for storing customer information in general.
Where a prospective
customer is declined for service, credit rating
information is not retained by UniTracking and is
destroyed in a secure manner.
Where customers do not
pay or contest invoices within 150 days of UniTracking
mailing or otherwise transmitting an invoice to the
customer, UniTracking reserve the right to share
information about the customer's payment practices with an
appropriate credit reporting agency and to have such
information become a permanent part of the customer's
credit rating and record. All accounts are reported to
credit reporting agencies
Disposal of Customer Information :
When UniTracking
disposes of customer information, all reasonable efforts
are made to ensure the information cannot be retrieved,
restored, or reconstituted in any way. Generally, "hard"
(paper) documents are shredded and digital medium
containing customer information
is disposed of securely.
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